Refund Policy

1. Overview

At Bekny Partners & Facilitators PLC,, we are committed to ensuring customer satisfaction. However, please note that we do not offer refunds. Instead, we provide exchanges for eligible items within 7 days of receipt.

2. Exchange Policy

Eligibility:

• Items must be returned within 7 days of receipt.
• Items must be in their original condition, unused, and with all original packaging and tags intact.
• Certain items, such as perishable goods, personalized items, and intimate apparel, are not eligible for exchange.

Procedure:

1. Create an Account: To initiate an exchange, log in or create an account on our website. Visit the "Create an Account" page to sign up.
2. Create a Ticket: After creating an account, go to the "Customer Support" section and create a ticket by providing your order number, a description of the issue, and relevant photos.
3. Review the Request: Our team will review your request and provide instructions for returning the item.
4. Processing the Exchange: Once we receive and inspect the returned item, we will process the exchange and send you a replacement item. You will receive a confirmation email once the exchange is complete.

3. Shipping Costs

The customer is responsible for the shipping costs associated with returning the item for exchange. In the case of a defective or incorrect item, Bekny Partners & Facilitators PLC, will cover the shipping costs for the exchange.

4. Exceptions

Certain items are not eligible for exchange, including:

• Perishable goods (e.g., food, flowers)
• Personalized items
• Intimate apparel (e.g., undergarments, swimwear)
• Clearance or sale items

5. Contact Us

If you have any questions or concerns about our refund and exchange policy, please contact our customer support team at support@cemacafrica.com.