1. What is BEKNY?
Bekny Partners & Facilitators PLC, is an online marketplace that connects vendors and customers across Africa, offering a wide range of products and services to enhance the shopping experience.
2. How do I become a vendor on BEKNY?
To become a vendor, simply sign up on our website, create your vendor account, list your products or services, and start selling. Visit our "Become a Vendor" page for detailed instructions.
3. What payment methods are accepted on BEKNY?
We accept various payment methods, including Orange Money, MTN Momo and other secure online payment options. For more details, visit our "payment options" page.
4. How to check the condition of my order?
You can follow your order by logging into your account and visiting the "Command history" section. You will also receive updates by email with follow-up information.
5. What is your exchange policy?
We do not offer reimbursements. However, you can exchange eligible items within 7 days of reception. Please see the supplier's "Exchange Policy" page for detailed instructions and conditions.
6. How do I contact customer support?
You can contact our customer support team via email at support@cemacafrica.com or by WhatsApp at (+237) 696-327-157. Our support team is available Monday to Friday, 9:00 AM - 5:00 PM (GMT+1).
7. Are my transactions secure?
Yes, we prioritize the security of your transactions. Our platform uses advanced encryption and secure offline payment to protect your information.
8. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
9. How do I update my account information?
To update your account information, log into your account and visit the "Account Settings" section. Here, you can update your personal details, payment information, and shipping address.
10. What are the shipping options and delivery times?
We offer various shipping options to cater to your needs. Delivery times may vary based on your location and the shipping method selected. Visit our "Shipping Information" page for more details.